Nordstrom - Nordstrom.com Customer Service Ratings at STELLAService

STELLAService's take

Visiting a Nordstrom's retail store has always been a fantastic shopping experience and they do an outstanding job extending the same experience to their website. Terrific product pages with videos on how items should fit and guides on how to select the right style are tremendously helpful. Navigation is intuitive and easy and with extensive and straightforward shipping and return options, buying and returning has never been easier. Should you need live-help, they offer three outstanding outlets for support with phone, email and live chat representatives available daily for wonderfully long extended hours.

User Experience

Nordstrom.com, like their stores, is sleek, well organized and easy to use. Product pages have in-depth information as well as crystal clear photos and videos to help with everything from how shoes should fit to how to measure for a sport coat. They provide individual customer reviews as well as a summary of all reviews for quick perusal. Their shopping cart is very clean and four-click checkout is quick and painless. Add in a big social media presence on Facebook and Twitter, and Nordstrom delivers a great user-experience.

Shipping and Returns

Lots of shipping options, including international, expedited, and green shipping mean there's a perfect shipping plan for everyone. Returns are very simple with free exchanges, in-store returns, and pre-paid sticky return labels included with every delivery.

Customer Support

Seven days a week, 18 hours a day, representatives are available to help with any issue. Phone agents are terrific; cheerful and eager to help and holding times are usually pretty short. Emails come back to your inbox fast and provide detailed, personal answers. Live chat representatives are very knowledgeable and helpful as well, meaning Nordstrom.com offers three outstanding outlets for customer support.

About Nordstrom

Nordstrom Inc. is a leading fashion specialty retailer, offering customers one of the most extensive selections of clothing, shoes and accessories for men, women, and children.