Nike - Nike.com Customer Service Ratings at STELLAService

STELLAService's take

Nike is among the most recognizable and respected names in athletic equipment and apparel. With customer support at this level, they can be counted among the leaders in that area as well. Nike.com features outstanding product pages with well produced videos and pictures that offer great information. Site navigation is clean and their social media campaign is specialized and effective with Twitter feeds for each sport they provide products for. Checkout is easy and we love the search bar in their "Help" sections. Returns are a breeze with pre-printed sticky labels accompanying each box. But perhaps most impressive are the well informed and friendly staff that take calls, emails and live chats seven days a week, should you need help.

User Experience

Very clear, simple navigation and a clean shopping cart with straightforward checkout make shopping at Nike.com as comfortable as slipping on a new pair of shoes. The highlight of the site are the product pages which are a great mixture of style and detailed content with well produced pictures and videos for each product. Off-site, Nike maintains a giant social media presence with a super active Facebook page and several Twitter feeds, for individual sports, each of which claim loads of followers.

Shipping and Returns

The shipping policy at Nike.com is very clearly laid out and a search bar within their help section is a great help for those who have trouble. Basic shipping is very fast and boxes come with clear, simple return instructions. Members of Nike.com (free to join) can have pre-paid labels emailed to them, otherwise customers can just use the pre-printed sticky label that comes with their shipment.

Customer Support

Nike has great customer service options, offering extended hours for phone email and live chat seven days a week - all in both English and Spanish. For phone and click-to-call queries hold times are under a minute and most representatives know a ton about products and are excited to help in any way possible. All emails come back at a rapid pace and are wonderfully personal and helpful. Live chat connects instantly and reps are responsive, knowledgeable, and very accommodating.

About Nike

It started with a handshake between two visionary Oregonians - Bowerman and his University of Oregon runner Phil Knight. They and the people they hired evolved and grew the company that became Nike; now a US-based footwear distributor that's a global marketer of athletic footwear, apparel and equipment that is unrivaled in the world. Their customer service mission is to represent the highest service standard within and beyond the industry, building loyal consumer relationships around the world.