Newegg - Newegg.com Customer Service Ratings at STELLAService

STELLAService's take

There is no denying that NewEgg is one of the premier destinations for purchasing electronics online. From their easy to navigate homepage to their informative product pages, Newegg offers an excellent user experience. Need help? Not only are their customer service representatives friendly and knowledgeable but they also offer a robust user community that may be of help without the need to ever pick up the phone. With quick, clear checkout and easy to follow return instructions both buying and returning products is just as easy as shopping for them.

User Experience

With Newegg.com's enormous inventory, good search and site organization are crucial. Newegg.com delivers, offering easy navigation and a robust search that makes finding what you're looking for very easy. Product pages are great with laundry lists of product information, pictures, videos, and customer reviews. Their shopping cart and checkout are clear and straightforward with a variety of payment options.

Shipping and Returns

Newegg.com provides great shipping options from overnight to affordable "Egg Saver" shipping. They keep their customers well-informed through the order and delivery process, providing four different confirmation emails (order, payment charged, invoice and shipping). Returns are fairly straightforward and are handled online through a Newegg.com account.

Customer Support

Phone representatives take calls to help 24/7 and are extremely friendly and well-equipped to help with any issue. Email and live chat support are offered 15 hours a day, seven days a week. All in all, Newegg offers a great customer support experience.

About Newegg

Newegg caters to egghead types who build their own computers. The company, which prides itself on "fresh" offerings, is a leading online-only distributor of consumer electronics and computing products. It sells desktop and laptop computers along with all the related components to build or repair one yourself. Newegg also stocks cell phones, digital cameras, home appliances, networking devices, peripherals, DVDs, accessories, and software. Its websites (including NeweggBusiness.com) carry products made by vendors including Apple, ATi, Canon, Sony, Toshiba, and Viewsonic. Founded in 2001, Newegg has customers in the US, Canada, and now China. The company filed to go public in 2009.