Neiman Marcus - NeimanMarcus.com Customer Service Ratings at STELLAService

STELLAService's take

Whether you are in-store or online, Neiman Marcus has always been known for delivering top quality customer service. Their simple yet elegant web site allows customers to browse the latest fashion trends unabated by distractions. Shopping in the middle of the night? That's not a problem, especially if you require help from customer support as they offer 24/7 service. NeimanMarcus.com also makes it easy for customers to return a product, providing a pre-paid "sticky" return label for quick and easy shipping.

User Experience

Neiman Marcus, as you might expect, has an attractive, easy to use site. Product pages are well organized with crystal clear pictures and detailed descriptions as well as links to shipping and return policies. Their shopping cart is spectacular. Each product has availability and shipping info clearly listed and there are lots of payment options for Neiman's three-click checkout. NeimanMarcus.com makes getting top fashion labels quick and easy.

Shipping and Returns

Shipping and returns are about as easy as it gets. NeimanMarcus.com's standard delivery is quick and they deliver boxes that are well packed. Each box includes clear return instructions and pre-paid sticky return labels.

Customer Support

Neiman Marcus takes care of customers in their retail locations and the same can be said for their website. 24/7 phone, email and live chat support makes it quick and easy to get in touch with a customer service representative. Calls have hold times that are short and phone agents are very friendly. Emails come back with helpful and direct responses. Live chat is also excellent with good, informative answers coming back speedily.

About Neiman Marcus

Not for the faint of finances, Neiman Marcus department stores offer high-fashion, high-quality women's and men's apparel (from such labels as Chanel and Prada), shoes and accessories, fine jewelry, china, crystal, and silver. The company operates about 40 Neiman Marcus stores in some 20 states and Washington, DC, as well as two Bergdorf Goodman stores in New York City and more than 25 Last Call clearance center outlets that sell marked down goods. Its mail-order and e-commerce business, Neiman Marcus Direct, distributes catalogs (which offer apparel, home furnishings, and gourmet foods) under the Neiman Marcus By Mail and Horchow names. The upscale retailer is owned by Newton Holding.