Musician's Friend - MusiciansFriend.com Customer Service Ratings at STELLAService

STELLAService's take

Musician's Friend truly lives up to its name, offering a vast selection of music products and customer support from ready and willing customer service representatives. Not only is their support team quick to respond to customer inquiries, but many are musicians themselves, offering the expertise to help customers make the right decision. The web site is also very well organized making it simple to navigate even as a first time shopper. On top of it all, the company offers free shipping on many products, which is further evidence that MusiciansFriend.com is dedicated to providing an outstanding customer experience.

User Experience

With a great layout and aesthetically pleasing and well- organized navigation, Musiciansfriend.com is just as friendly for online customers as musicians. Product pages are informative, technical and easy to understand and customer reviews are detailed and helpful with profiles about the author that explains musical experience and instruments played. A simple shopping cart, great payment options and three-click checkout makes getting what you need, whether it's new reeds or new amps, super easy.

Shipping and Returns

Great shipping options available with Musiciansfriend.com and returns are made easy with a satisfaction guaranteed 45-day return policy leaves plenty of time to get items back if you change your mind.

Customer Support

Customer service representatives are available to handle queries 19 hours a day seven days a week in both English and Spanish. Help is available over the phone, via email and even live chat; all 3 options connect you to well-informed staffers who know how to help.

About Musician's Friend

Musician's Friend hopes to be exactly that, especially for the rare musician with lots of extra spending money. The company (one of the world's largest direct marketers of music gear) peddles more than 70,000 products to customers in the US and Canada through its website and mail-order catalog. Its products portfolio includes guitars, keyboards, sheet music, books, DJ gear, videos, strings, and drums, as well as recording, lighting, and audiovisual equipment. Musician's Friend was founded in 1983 by Robert and Deanna Eastman. The company is owned by Guitar Center, which purchased Musician's Friend for $50 million in 1999 as part of a plan to expand its Internet presence.