Motorcycle Superstore - Motorcycle-Superstore.com Customer Service Ratings at STELLAService

STELLAService's take

Whether you ride a cruiser, a dirt bike or even an ATV, Motorcycle-Superstore.com makes it easy to get the hook up for whatever you need. Navigation and search are simple and straightforward as is shipping where any order over $89 ships for free. Returns are easy with step by step instructions included with every box and seven day extended customer support with knowledgeable and helpful agents makes it no sweat to get good answers. Most of all, Motorcycle-Superstore.com's social networking efforts are fantastic. They literally run the social network for motorheads at a sister site, Motousa.com. For community, support and great selection, it's smart to turn to Motorcycle-Superstore.com.

User Experience

Motorcycle-Superstore.com is easy to search and navigate no matter what your ride requires. Product information is terrific with videos about certain products and lengthy in-depth descriptions. Three click checkout with a great shopping cart and tons of payment options makes getting offline and back on the road a breeze. They really hit it out of the park in terms of a customer-friendly website. Off site, they keep an amazing social media presence - one of their other sites, MotoUSA.com, is its own social networking site based around motorcycle culture.

Shipping and Returns

Standard shipping is one to three days and all orders over $89 ship for free. Each box comes with return instructions and a pre-paid return label making for super easy returns.

Customer Support

For customer support, it's hard to beat Motorcycle-Superstore.com off the line. They offer extended phone, email, and live chat hours seven days a week. Callers face no hold time and most customer representatives are outstanding. Emails come back quickly with solid responses. Live chat connects instantly and answers are quick and to the point.

About Motorcycle Superstore

Motorcycle Superstore is the leading online retailer in the motorcycle and powersports industry. Serving motorcycle riders for over 12 years, Motorcycle Superstore specializes in selling motorcycle helmets, riding apparel, accessories, and parts. Internet Retailer Magazine has ranked Motorcycle Superstore in the top-10 of all sporting goods sites and in the top-200 of all e-commerce sites. Powered by a dedicated staff of motorcycle enthusiasts, Motorcycle Superstore continues to impress customers by constantly raising their online shopping standards.