STELLAService's take
Moosejaw.com makes shopping fun. With its witty product reviews and quirky company policies, almost every sentence on its web site provokes a laugh. On top of its user-friendly site and smooth checkout process, Moosejaw.com offers a dedicated customer support staff that is always committed to providing top quality service with unrivaled product knowledge. Between the company's collective humor and high quality service, it is no surprise why Moosejaw has gained such a loyal customer base.
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User Experience
With a very well laid-out design MooseJaw.com is a pleasure to navigate. The web site's search feature is robust, offering numerous refining options. Humorous and playful language punctuates the site, giving it a light-hearted and fun feel. Helpful and detailed product reviews are in abundance thanks to a unique system that rewards excellent reviewers.
Shipping and Returns
Shipping is free on all orders on MooseJaw.com, a rare and appreciated perk. Packages are known to arrive with a funny and thoughtful handwritten note from the individual who packed the shipment. Changing your mind is easy as well with a 365 day return policy.
Customer Support
Customer support is available 7 days a week by phone, email or live chat. Extended hours during the week are convenient and helpful. Representatives are superb and demonstrate unparalleled product knowledge and a willingness to work with customers closely to meet their needs.
About Moosejaw
Moosejaw wants to make shopping as much fun as backpacking the Chilkoot trail, climbing in Yosemite, mountaineering in the Himalayas or playing red rover with the neighbors who you don't like that much but they're always ready to play any game in the cul-de-sac so you make do. If you're offended by ridiculous commentary don't click on the Moosejaw Madness section. Instead just pay attention to the all the products because they carry the finest selection of the best gear and outerwear in the world.
Customer Service Information
Contact Information
(877) 666-7352
Call Support Hours:
M - F: 8:00 AM - 9:00 PM (EST)
(except Fri : 8:00 AM - 7:00 PM)
Sat.: 10:00 AM - 5:00 PM
Sun.: 10:00 AM - 5:00 PM
Company Address:
32200 North Avis, Suite 100
Madison Heights, MI 48071
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 3 - 7 days
- International shipping available
- Shipping free with $50.00 order
- Shipping cutoff time: 10:30 AM (EST) for Next Day Shipping
Return Process
Generally 365 days for refund or credit;
Outstanding areas
- Enthusiastic support staff
- Easy-to-navigate web site
- Detailed product reviews