Magellan's - Magellans.com Customer Service Ratings at STELLAService

STELLAService's take

Magellan's prides itself on top quality customer service. Its mission is to make your travel more comfortable, safe, and rewarding, which is reflected by its customer care proposition. If for any reason you are not completely happy with your purchase, they’ll make it right or cheerfully refund your full purchase price.

User Experience

A simple and effective site design makes for limited confusion and easy navigation on Magellan.com. Product reviews are succinct and very helpful. Gifting options are terrific and you can search friends' wish lists for present ideas. Highly detailed and very clear order confirmation makes you feel confident in your purchase.

Shipping and Returns

Free shipping on most items and the ability to ship internationally are wonderful perks. Items ship quickly and arrive in appropriately sized packages that come with preprinted sticky shipping labels for easy returns. And speaking of returns, the company offers a superb 365 day cash refund on all products ordered online.

Customer Support

Magellan.com offers 24/7 support via the phone which is a great way keep customers happy and make sure their needs are met effectively. On top of this they offer great email and live chat options which gives depth to how they offer support. Representatives are, simply put, outstanding. They are knowledgeable, friendly, polite, and resourceful. Answers are helpful and they go above and beyond to make sure the customer is satisfied.

About Magellan's

Since 1989, Magellan’s has been your most trusted source of travel supplies. Their current catalog is available FREE by calling (800) 962-4943, or by visiting Magellan’s on-line at www.magellans.com. Magellan’s is staffed by trained Travel Gear Specialists, ready to answer questions on everything related to travel. All Magellan’s products are backed by a 100% satisfaction guarantee.