Macy's - Macys.com Customer Service Ratings at STELLAService

STELLAService's take

Already renowned for its in-store customer service, Macy's is continuing to provide that same level of experience through its website. A well designed site makes it supremely easy for the customer to maneuver through the extensive selection of products offered. With a quick and easy shipping and return policy that keeps the customers' needs paramount, they do a great job assuring a high level of satisfaction. If anything goes awry they have great support features in place for even greater peace of mind.

User Experience

A clean and easily navigable site allows for a terrific user experience on Macys.com. Search functions allow for customers to find items quickly get exactly what they need. Once you have picked out the right pair of shoes or outfit, they make checking out a breeze especially for users who have set up an account. If you're buying a gift they have a robust assortment of gifting features to personalize the experience. Once you have everything squared away they offer a very thorough confirmation that all your information has been received and your order processed.

Shipping and Returns

Shipments generally arrive quickly and on time in well designed and eco-friendly packaging. Detailed packing slips and prepaid sticky return labels come in every box for an easy returns process. They also offer a 180 day full refund return policy, which is a delight to customers.

Customer Support

24/7 phone support means shopping online in the wee hours of the morning doesn't have to be a solo mission. Email and live chat support bolster the already great phone option and prove to be a stellar customer service combo. Representatives went out of their way to answer customer questions and find relevant information over the phone.

About Macy's

The nation's #1 department store chain has adopted the name of its most famous brand and cash cow: Macy's. Macy's, Inc., operates about 850 stores in 45 states, the District of Columbia, Guam, and Puerto Rico under the Macy's and Bloomingdale's banners that ring up some $25 billion in annual sales. The stores sell men's, women's, and children's apparel and accessories, cosmetics, and home furnishings, among other things. It also operates macys.com and bloomingdales.com. Macy's flagship store in Manhattan's Herald Square is the world's largest. The Macy's Thanksgiving Day Parade, started in 1924, is an annual rite. Macy's (formerly Federated Department Stores) began as a dry goods store more than 150 years ago.