Lowe's Home Improvement - Lowes.com Customer Service Ratings at STELLAService

STELLAService's take

With such a large brick and mortar presence, it is a pleasant surprise to learn that Lowe's is just as dedicated to providing an excellent customer experience online as it is in stores. The company offers an easy to use web site and abundant information throughout shipment of your product. Lowes.com proves that customers are its number one priority.

User Experience

Lowes.com has solid navigational and search features that allow you to find tools and home improvement supplies with the click of a few buttons. Their product reviews are helpful and extensive, giving testimonials and in-depth explanations about which items customers found best. They also have a great gifting section that allows you to find the perfect gift for both the serious contractor and dad's weekend exploits beneath the kitchen sink.

Shipping and Returns

Items ship out quickly and arrive in a timely manner for those with pressing home improvement concerns. Tracking is provided so you can keep tabs on where your order is and when it will be arriving. Lowes.com's return policy is very customer friendly and offers full refunds for the first 30 days after delivery on all purchases and store credit for up to 90 days.

Customer Support

Customer support is available 7 days a week either by phone or email. Lowes has great phone support that has extended hours Monday-Saturday and offers customers a Spanish language option. Representatives work with the customer over the phone to answer questions and resolve any problems you might encounter. Emails come back with useful references and directions on how to contact the helpful and knowledgeable product specialists at a local store.

About Lowe's Home Improvement

No longer a low-profile company, Lowe's Companies has evolved from a regional hardware store operator into a nationwide chain of home improvement superstores bent on international expansion. The US home improvement chain has about 1,700 superstores in 50 states and more than 15 locations in Canada and Mexico, as well as an e-commerce site. Its stores sell some 40,000 products for do-it-yourselfers and professionals for home improvement and repair projects, such as lumber, paint, plumbing and electrical supplies, tools, and gardening products, as well as appliances, lighting, and furniture.