STELLAService's take
Lids.com takes buying the right cap to the next level on it's website. The ability to access such a detailed shopping cart on the site is invaluable for keeping track of a number of items and comparing them easily. They go even further out of their way to make sure everything arrives promptly and if for some reason, there's a bump in the road during any part of the process, their customer support is magnificent.
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User Experience
Lids.com's website has a great feel to it with nothing on the page cluttered or cramped. They have incredible search features that allow for many ways to find what you're looking for. Their shopping cart has every feature you'll ever need, allowing you to effectively manage and keep track of items you have your eye on. Sizing charts are included in the product info which is helpful as well.
Shipping and Returns
Lids.com is making sure everyone's dome is covered with their international shipping and free delivery for in-store for pick up. They include a simple and clear packing slip in their packages with an easy to fill out return form. They offer full cash refunds for products within 30 days and store credit up to 90 days, which is a nice assurance if you happen to be unsatisfied with your purchase.
Customer Support
Having 24/7 phone and email support is a boon to those who are struggling to find the right hat. And with live chat 8am-12am weekdays and 9am-6pm on Sundays, there is always help just a click or a call away. Customer support via phone and email offer great support, but it's the live chat that really steals the show. Lids.com is truly efficient with quick responses from representatives who are very enthusiastic and extremely helpful and accommodating.
About Lids
The LIDS Sports Group, operating within Hat World, Inc., is comprised of the LIDS retail headwear stores, the LIDS Locker Room specialty fan retail chain, the LIDS Clubhouse retail stores, the LIDS Team Sports wholesale team sports business and its Internet businesses, www.lids.com, www.lids.ca, and www.lidsteamsports.com. Operating out of Indianapolis, Indiana, the retail businesses make up more than 975 mall-based, airport, street level and factory outlet locations nationwide, and in Canada and Puerto Rico. LIDS retail stores offer officially-licensed and branded college, major professional sports teams, as well as other specialty fashion categories all in the latest styles and colors. LIDS Locker Room is a mall-based retailer of sports headwear, apparel, accessories, and novelties. Most LIDS and LIDS Locker Room stores also offer custom embroidery capability. LIDS Clubhouse operates team-specific professional sports and university athletics retail stores and e-commerce websites. LIDS Team Sports is a full-service team uniform and apparel dealer, custom screen printer, embroidery and sporting goods distributor. Hat World, Inc. is a subsidiary of Genesco Inc.
Customer Service Information
Contact Information
Company Address:
7555 Woodland Drive
Indianapolis, IN 46278
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 3 - 8 days
- International shipping available
- Shipping free with $50.00 order
Return Process
Generally 30 days for refund or credit;
Outstanding areas
- User-friendly navigation
- In-store pickup
- Accessible support staff
- Helpful live chat support
Company Statement
Our dedicated and knowledgeable LIDS customer service team is available 24/7 through a toll free 800 number, click to chat and via e-mail to answer questions about our products and services and to resolve customer issues that may arise. Our goal is to ensure that each and every customer has a great shopping experience with LIDS and will come back to shop with us again and again.