Leaps And Bounds - LeapsAndBounds.com Customer Service Ratings at STELLAService

STELLAService's take

LeapsAndBounds.com offers the customer service one comes to expect from a One Step Ahead company. Having a toddler running around can have you at your wits end in no time, especially when going on excursions to the shopping mall. Leaps and Bounds understands this and creates a much simpler way to shop for your little tykes. With a great website designed with ease of use in mind, they are making it simpler and quicker to shop. And as all parents know, having the support of someone when things don't go quite according to plan is essential and the same goes for online shopping.

User Experience

Robust search features and easy site navigation make LeapsAndBounds.com a breeze to hop around on. Product pages are very well organized with lots of relevant details and reviews are helpful in the decision making process. Their shopping cart and checkout are also straightforward and simple, giving you exactly the information you need.

Shipping and Returns

They realize the keeping track of a toddler is a full time job so shipping and returns are made as simple as possible. Standard shipping is usually fast and their packaging is very eco-conscious with little waste. Their deliveries come with coupons and a catalog as well as clear return instructions and a pre-printed return label. Refunds are processed promptly.

Customer Support

Parents know the importance of having someone there for support and LeapsAndBounds.com offers just that. Phone and email representatives are standing by at extended hours Monday through Friday. Very short wait times precede detailed attention from a staff that's attentive, polite and eager to help. Emails are simple too with thoughtful, specific and friendly answers.

About Leaps And Bounds

LeapsAndBounds.com has been selling safe and fun products to parents and kids for more than 20 years. The company's mission: to save parents time, money, and frustration by bringing you the best of the vast children's market. They pride themselves on friendly, knowledgeable customer service. And if an item doesn't work out for any reason, no problem. The company claims to have a generous return policy.