About Kay Jewelers
Kay Jewelers, the number one specialty jewelry brand in the U.S., is conveniently located in malls and off-mall shopping centers across the country. Kay Jewelers’ parent company, Akron, Ohio-based Sterling Jewelers Inc., operates 1,402 stores in all 50 states and employs more than 21,000 team members. Sterling Jewelers Inc. is the U.S. division of London-based Signet Group plc, making it part of the largest specialty jewelry retailer in the world.
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Customer Service Information
Contact Information
(800) 527-8029
Call Support Hours:
M - F: 8:30 AM - 12:00 AM (EST)
Sat.: 10:00 AM - 12:00 AM
Sun.: 12:00 PM - 9:00 PM
Company Address:
375 Ghent Road
Akron, OH 44333
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 1 - 2 days
Return Process
Generally 60 days for refund or credit; Return days vary by product type;
Outstanding areas
- Extended call hours
- 60 day returns
- Easy returns