J & R - JR.com Customer Service Ratings at STELLAService

STELLAService's take

Joe & Rachelle Friedman opened their first store in New York City in 1971. Since then, the NYC institution has never lost sight of who has helped build the J&R empire - their customers. In 1998, J&R.com was born. Their dedication to customer service shines through whether you're a first time shopper or a loyal customer. From the easy-to-use web site to a sincere group of customer service representatives, J&R.com offers a world class customer experience.

User Experience

JR.com has a wonderful site design with superior search functionality. They maintain a good social media connection with a blog and and an active Twitter/Facebook presence that engages shoppers. Product information is detailed, comprehensible and consumers have relatively easy access to manufacturer details. Great user reviews and product feedback are also readily available.

Shipping and Returns

Packages are shipped out in a timely manner and communication is solid throughout the fulfillment process. Need to return the item? Feel free to send it back within their 30 day window.

Customer Support

J&R offers solid customer support via phone and email. Live support is available 7 days a week with extended hours. Stellar product knowledge is essential when selling electronics and their friendly reps have a proven track record of delivering the necessary details to customers.

About J & R

J&R brings the best in electronics, computers and more directly to you, from a company you can trust. From the stores in Downtown New York City, J&R has been providing customers with a combination of price, selection, security, and service for over 30 years. The company is unique in the world of retailing - a megastore with the personal touch of your local retailer, a family-owned business with a reputation that spans the globe.