J.Crew - JCrew.com Customer Service Ratings at STELLAService

STELLAService's take

JCrew.com brings it's best to the table with their stellar website. The ease with which items can be found is rare and the customer friendly design of the site makes the user experience terrific. In fact everything about J.Crew's online presence seems to be tailored to making the shopper feel pampered. One-on-one direct emailing with personal shoppers and wedding specialists just adds to their high level of service.

User Experience

JCrew.com is an elegantly designed site that is simple to navigate. Product information for each item is customer-centric and very detailed. Checking out is a snap, especially while signed in as a user. Order confirmation is clear and the email arrives immediately after purchase.

Shipping and Returns

Shipping options are well organized and easy to understand. The products come in excellent packaging with sticky return labels included. This makes it very easy to return products if they don't work out. J.Crew offers cash refund for 60 days and store credit for 365 days.

Customer Support

The customer support at JCrew.com is solid, offering 24/7 phone service. In addition, they offer great personal shopper and wedding specialist support features via email. This is a highly personalized and wonderful support feature that is incredibly useful when the time is right. Support associates are knowledgeable, committed and extremely helpful.

About J.Crew

The crews depicted in the polished catalogs of the J. Crew Group are far from motley. The retailer is known for its preppy fashions, including jeans, khakis, and other basic (but pricey) items sold to young professionals through its catalogs, websites, and some 335 retail and factory stores in the US under the J. Crew, crewcuts (for kids), and Madewell banners. Madewell is a women's-only collection of hip, casual clothes. CEO Millard "Mickey" Drexler, recruited in 2003 from The Gap to revive J. Crew's ailing fortunes, has led a renaissance at the firm, marked by a public offering in 2006. Five years later, the retailer was taken private by TPG Capital and Leonard Green & Partners.