J.C. Penney Company, Inc. - JCP.com Customer Service Ratings at STELLAService

STELLAService's take

JC Penny is adapting the the bold new world of online shopping very well, creating a virtual department stores that mirrors its physical retail locations. The site is well ordered and easy to navigate. Their online checkout makes you feel like you get to skip the line at the store, saving you lots of time and energy. It's hard to fit an entire 3 level store into one website, but JCP.com does just that.

User Experience

JC Penny's website has a stellar design that is very clean and navigable with solid search options. Quick checkout for account holders is a great feature that makes it easy to get in and get out. The company is also active in the social media space which creates a great connection with shoppers. Customer reviews and product info is excellent and helps when comparing items.

Shipping and Returns

JCP.com offers a solid array of shipping options including international fulfillment to almost anywhere. Purchases arrive in very neat packaging that doesn't waste much material and shows an eco-friendly commitment. JCP.com has 90 day full refund policy and several return options including in-store processing, which makes it hassle-free.

Customer Support

JCP offers wonderful 24/7 support via phone. They have stellar service representatives that are generally outstanding and very helpful. They especially do a great job clarifying return and payment options, which is a great strength to have with as many products as they sell.

About J.C. Penney Company, Inc.

J. C. Penney Company, Inc., one of America's leading retailers, operates over 1,100 jcpenney department stores throughout the United States and Puerto Rico, as well as one of the largest apparel and home furnishing sites on the Internet, jcp.com. Serving more than half of America’s families each year, the jcpenney brand offers a wide array of private, exclusive and national brands which reflect the Company’s vision to be America’s shopping destination for discovering great styles at compelling prices. Traded as “JCP” on the New York Stock Exchange, the $17.8 billion retailer is transforming its organization to support its Long Range Plan strategies to build a sustainable, profitable enterprise that serves its customers, engages its associates and rewards its shareholders.