About Ice
Stunning, Stylish and Within Reach Ice is the little secret of the most fashionable, stylish shoppers who want to sparkle without breaking the bank. Our in-the-know fine jewelry experts regularly scour the globe for the latest styles and trends to bring you the most elegant and dazzling jewelry collections. Whether you're looking to shine at your next happy hour or cocktail party or for a unique, special gift, Ice has got you covered, delivering to your satisfaction or…we hand your money right back – 100% guaranteed.
Customer Service Information
Contact Information
8005393580
Call Support Hours:
M - F: 8:00 AM - 10:00 PM EST
(except Fri : 8:00 AM - 6:00 PM)
Sat.: Closed
Sun.: Closed
Company Address:
1083 State Route 9
Champlain, NY 12919
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 7 - 10 days
- International shipping available
- Shipping free with $149.00 order
Return Process
Generally 365 day window for refund or credit; Return days vary by product type;
Outstanding areas
- Live chat availability
- Great gift packaging
- Short call hold times
- Extended customer support hours
Company Statement
We Know Jewelry – And We Know Our Customers. We're one of the first companies to turn a jewelry store into an online shopping experience and since 1999 millions have enjoyed our fun, easy, secure and hassle-free site. We know our customers are savvy, smart shoppers, so we pride ourselves on delighting them every single day. Besides our loyal customers, we have a few other admirers. Internet Retailer lists us as one of the top shopping sites online, while media giants like The Wall Street Journal, The New York Times, CBS' The Early Show and The Ellen DeGeneres Show have all cheered us on. We hope you love everything about Ice, but in case you have a question, call us at 1-800-539-3580 or e-mail us at info@ice.com.