About Ice
ICE.com is committed to providing customers the best value, quality, service and selection of diamond, pearl and gemstone jewelry in the world. As one of the largest and most respected online Jewelers, ICE.com has served over half a million satisfied customers since 1999. Today, the company is the trusted virtual destination for diamond jewelry, engagement rings and fashion jewelry. ICE.com jewelry experts strive to stay ahead of style and fashion trends to offer customers the very latest in jewelry styles.
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Customer Service Information
Contact Information
(800) 539-3580
Call Support Hours:
M - F: 8:00 AM - 10:00 PM (EST)
(except Fri : 8:00 AM - 6:00 PM)
Sat.: Closed
Sun.: Closed
Company Address:
1083 State Route 9
Champlain, NY 12919
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 7 - 10 days
- International shipping available
- Shipping free with $200.00 order
Return Process
Generally 30 days for refund or credit;
Outstanding areas
- Live chat availability
- Great gift packaging
- Short call hold times
- Extended customer support hours