About Hot Topic

Hot Topic, Inc., together with its subsidiaries, operates as a mall- and Web-based specialty retailer in the United States. The company operates Hot Topic and Torrid store concepts, as well as an e-space music discovery concept, ShockHound. Its Hot Topic stores sell music/pop culture-licensed merchandise, including tee shirts, hats, posters, stickers, patches, postcards, books, novelty accessories, CDs, and DVDs; and music/pop culture-influenced merchandise comprising women's and men's apparel and accessories, such as woven and knit tops, skirts, pants, shorts, jackets, shoes, costume jewelry, body jewelry, sunglasses, cosmetics, leather accessories, and gift items. The company's Torrid stores offer casual and dressy offerings, which include jeans, fashion tops, sweaters, pants, jackets and dresses, hosiery, shoes, intimate apparel, and fashion accessories for plus-size young women. The company's ShockHound concept, a music Web site at shockhound.com, facilitates people of various ages to purchase MP3s and music merchandise, share their music interests, read the latest music news, and enjoy editorial content about their favorite artists. As of January 30, 2010, it operated 680 Hot Topic stores in the United States and Puerto Rico, and 156 Torrid stores in 35 states. Hot Topic, Inc. also sells merchandise on its Web sites, hottopic.com and torrid.com. The company was founded in 1988 and is headquartered in City of Industry, California.

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Customer Service Information

Contact Information

(800) 892-8674

Call Support Hours:
(24/7)

Company Address:

18305 San Jose Avenue

City of Industry, CA 91748

Shipping Options

  • Overnight shipping available
  • Est. Delivery Time (Standard): 2 - 6 days
  • International shipping available
  • Shipping cutoff time: 11:00 AM (CST) for Next Day Shipping

Return Process

Generally 45 days for refund or credit;

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Status: Rated

Awarded May, 2011

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Outstanding areas

  • 24/7 call support
  • International shipping
  • Helpful search functionality
  • Knowledgeable support