The Home Depot - HomeDepot.com Customer Service Ratings at STELLAService

STELLAService's take

Because many of the items on the website are large ticket home improvement products, the good people at Home Depot make the commitment to providing the tools customers need to make informed decisions about what the best product will be for their specific needs. The website is incredibly user friendly, giving you that feel of strolling down the aisle in an actual hardware store. They also recognize that it's hard to judge how well many of these items will work without actually having them in your hands first, so they do an outstanding job providing full refunds when a item doesn't work out.

User Experience

Terrific search and intuitive navigation features on HomeDepot.com make it extremely easy to find what you want in their virtual warehouse. They give you a wealth of knowledge about the products found on their website, providing detailed descriptions and helpful customer reviews. After finding your home improvement supplies, they make it a breeze to purchase using their express checkout. The ability to create a profile that can store multiple credit cards is a nice feature and being able to ship to multiple addresses makes it even better.

Shipping and Returns

Items shipped from HomeDepot.com arrive promptly, usually within 3-6 days. While cost of shipping varies because of the wide range in size of product available on their website, they do their best to make the cost clear. If for some reason the power tool you purchased doesn't fit your needs, they make it supremely easy to return it. Full cash refunds are available for 90 days and store credit 365 days. Items can be returned either through the mail with a shipping label they provide, or in the store at the nearest Home Depot.

Customer Support

Customer support is readily available seven days a week by both phone and email. With extended hours on weekdays, they do their best to be there for any questions or concerns you might have. HomeDepot.com also does a great job of responding to customer feedback through social media sites like Facebook.

About The Home Depot

When embarking on household projects, many start their journey at The Home Depot. As the world's largest home improvement chain and second-largest US retailer after Wal-Mart, the firm operates about 2,200 stores across North America, Puerto Rico, and China, as well as an e-commerce site. It targets the do-it-yourself and professional markets with its selection of some 40,000 items, including lumber, flooring, plumbing supplies, garden products, tools, paint, and appliances. Home Depot also offers installation services for carpeting, cabinetry, and other products. Since shuttering its unprofitable EXPO, THD Design Center, and Yardbirds stores in 2009, the retailer has focused on boosting its revenue.