Hayneedle - Hayneedle.com Customer Service Ratings at STELLAService

STELLAService's take

Since 2002, Hayneedle.com (formerly known as NetShops) has prided itself on offering customers a robust product selection, considering the shelf space of a brick and mortar store to be limiting. To the customer's delight, Hayneedle.com not only offers products across more than 200 sub-domains, but they also provide excellent service. Whether it is navigating around their easy-to-use website or speaking to a customer service representative, one will quickly realize that it is rather easy and quite enjoyable to find that needle in the haystack.

User Experience

Hayneedle sells everything imaginable, but they make it supremely easy to sort through and navigate. Product pages include ample information including assembly instructions, multiple pictures, stellar customer reviews and a Q&A board. The shopping cart and checkout process are very clear and simple and they accept a myriad of payment options to make checkout even easier.

Shipping and Returns

Shipping information is well organized and seemingly faster than advertised. Returns require a trip to the website but once there, it's easy and clear. Printable pre-addressed return labels are quick to find and print.

Customer Support

Call and email support are available for extended seven days a week. Holding time is under a minute for callers and representatives are friendly, knowledgeable, and happy to help. Email responses are nice too, usually specific, thorough and helpful.

About Hayneedle

While navigating the world of online storefronts, Hayneedle hopes to help its customers find a needle in all those virtual haystacks. Among the company's more than 220 Internet shopping domains are AdirondackChairs.com, Barstools.com, Hammocks.com, and PatioFurnitureUSA.com. Although an individual specialty store's scope of merchandise may be narrow, Hayneedle's ownership of multiple domains allows it to offer a vast range goods. Its products include home and patio furniture, kitchen appliances, outdoor decor, sporting goods, and toys and games. Hayneedle (formerly named NetShops) was formed in 2002 after its founders saw success with Hammocks.com. It is held by Sequioa Capital and Insight Venture Partners.