Harry & David - HarryandDavid.com Customer Service Ratings at STELLAService

STELLAService's take

Harry and David offer a customer experience that is nearly as impressive as their stunning fruit baskets. They know that choosing the right gift can be stressful, so they make sure you are supported throughout the process. The array of products they offer is outstanding and the ability to customize your order gives everything a very personal touch that is sometimes missing from the online experience. Great customer service never tasted so good.

User Experience

Harry and David's website offers a great user experience that makes picking out the right gift a pleasure. They provide in depth details about their wide array of products, complete with enticing visuals. Outstanding customer reviews are readily available with both the occasion for the gift and who it was purchased for. Customizable gift options with free gift messages give Harry and David a personal touch that sets them apart. They have a straight forward check out with multiple steps that ensure your order is placed correctly.

Shipping and Returns

Orders ship in a timely manner via standard delivery with options for overnight delivery for an additional cost. The ability to choose a delivery date allows for gifts to be ordered well in advance and have them arrive on time for that special occasion. Harry and David's 100% customer satisfaction guarantee means they will refund your money or give store credit within 30 days if you are not completely satisfied.

Customer Support

Harry and David have it down when it comes to customer support. They offer 24/7 phone services that go above and beyond and there is rarely any wait time to get in touch with a representative. Once on the line, their customer support associates are friendly, helpful and engaging. Questions are answered thoroughly and leave satisfied nearly every time. While they don't provide a live chat service, their email support is dynamite providing quick responses that are knowledgeable and address your questions thoroughly.

About Harry & David

Harry & David Holdings (HDH) wants customers to enjoy the fruits -- and flowers -- of its labors. Its Harry and David Direct Marketing catalogs and e-commerce unit offers gift baskets filled with gourmet foods, most notably its Royal Riviera pears, Moose Munch popcorn snacks, and Tower of Treats gifts. It also runs the Fruit-of-the-Month Club. Harry and David Stores sell fruit and flowers, gourmet specialties and wine at 125 factory outlet and specialty shops in more than 35 US states. The specialty food and gift retailer expanded its menu with the acquisition of the Wolferman's and Cushman brands in 2008. HDH is controlled by the New York investment firm Wasserstein Partners.