Hammacher Schlemmer - Hammacher.com Customer Service Ratings at STELLAService

STELLAService's take

Hammacher.com offers a myriad of unique items and makes sure that the customer experience is pleasant throughout the shopping experience. Site navigation and organization is easy to follow and product information is excellent. The offer great gifting options along with flexible shipping choices. Most impressive is the live support offered by Hammacher.com. Phone and email support representatives are supremely well trained and take personal stake in whatever issue is being handled. Dealing with their friendly staff will leave you with even higher regard for Hammacher.com and feeling even better about your smart decision to shop with them.

User Experience

With such interesting and one-of-a-kind products, Hammacher.com offers simple and intuitive navigation around their web site. Product pages offer narrative style descriptions that are both thorough and useful. Gifting options are great with multiple wrapping options and the option to send a personalized card. The shopping cart section and checkout process are straightforward and easy as well.

Shipping and Returns

Hammacher.com offers solid shipping options with lots of international and expedited possibilities. Standard shipping is fast, usually within three days and packaging is clear with easy to understand packing lists and return instructions. Each box includes pre-printed sticky return labels for fast returns. Hammacher and Schlemmer allow returns for any reason at any time though some returns only receive story credit.

Customer Support

Hammacher.com offers a superior level of customer support across several channels. Phone and email support representatives are available 16 hours a day, seven days a week. Phone staff are delightful offering personable, committed and thorough customer support. Email responses are also personal, comprehensive and supremely helpful.

About Hammacher Schlemmer

Hammacher Schlemmer is America's longest running catalog, offering the Best, the Only, and the Unexpected since 1848. The company provides unique products that solve problems or represent the only one of their kind, and backs its products by a rather famous Lifetime Guarantee of Complete Satisfaction. Hammacher Schlemmer's innovative offerings are available through its catalog, online at www.hammacher.com at its landmark store on East 57th Street in New York City.