Green Mountain Coffee - GreenMountainCoffee.com Customer Service Ratings at STELLAService

STELLAService's take

Realizing that you're out of coffee can be a frustrating experience. That's why Green Mountain Coffee Roasters (GMCR) offers high quality customer service to ensure that ordering more is not, even if you haven't had your morning mug yet. Their web site provides a simple platform to browse and become educated on over 200 varieties of coffee and tea. Need to speak to someone quickly? No problem. GMCR offers very low call hold times as well as friendly staff who are genuinely interested to solve your issue. It also doesn't hurt GMCR's popularity that customers may have a biological addiction to their product!

User Experience

This is just what a coffee product page should look like - lots of information complete with tasting notes, interactive maps, expert reviews and extensive user reviews. Navigation takes a little getting used to but once you spend a few minutes on the site, GreenMountainCoffee.com is fast and effective. The customer support folks at GreenMountainCoffee.com keep a friendly, down-to-earth and active dialogue with customers through most social media platforms.

Shipping and Returns

Shipping options abound including expedited and international options. Orders are always processed and shipped by the next business day so they usually always arrive before the estimated delivery date. Any returns require a phone call to get an RMA number but are otherwise quite simple and pain free.

Customer Support

They offer both phone and email support around the clock but the best way to make contact is over the phone. Callers can expect minuscule hold times and patient and well-informed staff who seem personally invested in your satisfaction.

About Green Mountain Coffee

Green Mountain Coffee Roasters' business amounts to more than a hill of beans. It offers about 200 varieties of coffee, cocoa, and tea, which it sells to wholesale customers such as supermarkets, convenience stores, resorts, and office-delivery services. Its client list has included ExxonMobil c-stores and McDonald's restaurants. The firm's coffee is sold under the Newman's Own Organics, Tully's, and its namesake Green Mountain Coffee labels. In addition, Green Mountain sells the K-Cup single-cup brewing systems for office and home use made by its subsidiary Keurig. Following a string of acquisitions in 2009, the company bought California's Diedrich Coffee and Canada's Van Houtte in 2010.