Golfsmith - Golfsmith.com Customer Service Ratings at STELLAService

STELLAService's take

Buying the right golf equipment is no easy task. When it comes to helping customers in their pursuit of great equipment, Golfsmith is fully aware of the task in front of them and they attack it with gusto. Shipments from the site arrive promptly and returns are a snap. Golfsmith also provides extended phone support hours and speedy email responses in order to answer all your tough questions.

User Experience

Search and navigation on Golfsmith.com are both very intuitive. Product pages are very well organized with good info, detailed (and well structured) customer reviews, 360 degree product views, and a Q&A board for each item. Shopping cart and checkout are clean and simple.

Shipping and Returns

Shipments from Golfsmith.com arrive very quickly, and have thorough, simple packing slips. Sticky return labels are included in each package for quick and easy returns. Golfsmith provides a 30-day return window for most items, 90 days for clubs.

Customer Support

The Golfsmith site provides extended call hours Monday through Friday and live chat during standard business hours as well. You'll experience brief hold times when you use phone support and their staff is very knowledgeable and quite committed to helping you solve your problem. Emails all arrive back swiftly with helpful responses. You won't wait long to get in touch via live chat either, and when you do get in touch, you'll receive a solid response.

About Golfsmith

Golfsmith International caters to country club sports fans. Through its catalogs, website, and more than 70 stores in about 20 states, the company sells golf and tennis equipment, apparel, and accessories from major makers (such as TaylorMade-adidas, Callaway, Mizuno, and Nike) and its own brands (Golfsmith, Clubmaker, Killer Bee, J.G. Hickory, Lynx, and ZTech, among others). It also teaches golfers to assemble their own clubs, and offers custom fitting and repair services for clubs and racquets. In addition to its retail operations, Golfsmith runs the Harvey Penick Golf Academy, an instructional school for golfers in Texas. The company was founded in 1967 as a mail-order seller of custom-made golf clubs.