Gap - Gap.com Customer Service Ratings at STELLAService

STELLAService's take

Gap.com is clear and easy to navigate. Their product pages are outstanding with tons of information including fabric care instructions and loads of helpful customer reviews. They offer free shipping opportunities and deliver to over 80 countries world-wide. Packages arrive quickly and should there be an issue, excellent customer service representatives happily and professionally take care of whatever the problem may be. With outstanding customer service and American fashion classics, it's no wonder that Gap counts over 58,000 Twitter followers.

User Experience

Gap.com offers an intuitive site layout with simple navigation and an uncluttered approach. Product pages are solid with fabric and care information for everything from socks to jeans. Customer reviews focus mostly on fit and are surprisingly helpful. The simple checkout with lots of payment options make Gap.com as comfortable as a worn-in pair of their jeans.

Shipping and Returns

An estimated delivery date is given for every purchase, which provides helpful insight to customers. Packaging is very good and always includes easy to follow return instructions. If you don't want to stand in line at the post office, feel free to print a pre-paid return label directly from their web site.

Customer Support

24/7 call support gives everyone the opportunity to connect with the service team whenever they'd like. Support is offered in English and Spanish by representatives that are friendly, peppy and happy to help. Emails are returned quickly and carry the same knowledgeable, upbeat responses that come over the phones.

About Gap

The ubiquitous clothing retailer Gap has been filling closets with jeans and khakis, T-shirts, and poplin since the Woodstock era. The firm, which operates about 3,100 stores worldwide, built its iconic casual brand on basics for men, women, and children, but over the years has expanded through the urban chic chain Banana Republic, budgeteer Old Navy, online-only retailer Piperlime, and Athleta, a purveyor of activewear via catalog. Other brand extensions include GapBody, GapKids, and babyGap; each also has its own online incarnation. All Gap clothing is private-label merchandise made exclusively for the company. From the design board to store displays, Gap controls all aspects of its trademark casual look.