Gaiam - Gaiam.com Customer Service Ratings at STELLAService

STELLAService's take

Gaiam customers can feel good about the shopping experience, and even better about the wonderful pay-it-forward feel of Gaiam's, customer service. Product pages at Gaiam.com are outstanding with sizing charts, in-depth product details, Q&A boards, relevant product suggestions and an impressive array of reviews from both experts and users. We really love the eco-friendly packaging of each box and their 100% satisfaction guarantee. Filling out their impressive customer service approach, Gaiam's customer service representatives are living embodiments of the spirit and attitude of Gaiam. They're laid back, down to earth, smart, helpful and accommodating. This is certainly a customer service lifestyle you could get used to.

User Experience

Sleek and easy to cruise, Gaiam.com provides a great search tool and intuitive navigation. Their social media outlets, or as they call it, the "Gaiam Network", is another source of excellent information. On-site, their product pages are wonderful with in-depth information, sizing charts, great reviews from experts, users and "featured reviewers" along with relevant suggestions, and a Q&A board for each product.

Shipping and Returns

Shipping is quick, almost always arriving before the projected delivery date. We love their eco-friendly packaging and the fact that every box comes with very easy, clear return instructions and a pre-paid, sticky return label. All backed by a 100% no-questions-asked satisfaction guarantee that lets you return anything any time.

Customer Support

Monday through Friday, phone and email support are available at extended hours in both English and Spanish. Phone staff are super friendly and down-to-earth. They know the products and the Gaiam lifestyle well and project the same smooth vibe exuding from their website. Most emails come back quickly and responses are personal, thorough and helpful.

About Gaiam

Gaiam is a lifestyle and media company featuring solutions for a healthy mind, body, home and planet. The company's mission is to provide information, goods and services to customers who value the environment, a sustainable economy, healthy lifestyles, alternative healthcare and personal development.