Foot Locker - FootLocker.com Customer Service Ratings at STELLAService

STELLAService's take

Footlocker.com brings all the outstanding service of their retail stores without the trip to the mall. Product pages offer excellent details full of technical information and lots of customer reviews that give insight into how a product performs on the court. Their Facebook page keeps a healthy dialog amongst customers, answering questions and promoting sales. Packages are delivered quickly, often ahead of estimated delivery dates and include pre-paid smart labels for easy returns. If help is needed, agents, presumably in referee uniforms, take phone and email queries 24/7 and answer live chat questions 12 hours a day, seven days a week.

User Experience

A clean site layout and smooth navigation make Footlocker.com an easy layup for shopping. The site offers solid product detail that is both technical and helpful. It contains loads of customer reviews that fill in any gaps that the product information leaves open. The checkout process is stellar, with lots of payment options that make it easy to cash out. On top of their site, Foot Locker has a great dialogue with customers through Facebook.

Shipping and Returns

Fast delivery, usually ahead of the predicted arrival date, and good return instructions, including pre-paid smart label, accompany each shipment. Returns are very easy and their policy is quite flexible, offering store credit up to 90 days after purchase.

Customer Support

Footlocker.com delivers a solid service offering with 24/7 telephone support, email and live chat. The company also provides support in both English and Spanish. Hold times for phone calls is generally low and the staff is knowledgeable.

About Foot Locker

Foot Locker is a leading global athletic footwear and apparel retailer. Its stores offer the latest in athletic-inspired performance products, manufactured primarily by the leading athletic brands. Foot Locker offers products for a wide variety of activities including basketball, running, and training.