Folica - Folica.com Customer Service Ratings at STELLAService

STELLAService's take

Folica claims "It's all about the hair," but their customer service is so good that we wonder if it's not actually all about you, the customer. Delivery options are extensive and even let you pick the exact date and time you would like your shipment to arrive. We also appreciate how carefully packed orders are, making sure that no matter what happens in transit, there won't be any breaking, spilling or crushing. Returns are easy with instructions and pre-printed return labels in each box. And with agents taking calls every day at extended hours, it's easy to get in touch with a support agent.

User Experience

Innovative site-organization lets you sort by hair type, hair problem and desired benefit of the hair product. Each product page has details, ingredients of the product, if it's a gel or balm, customer reviews (of which there are a lot) and a Q&A board for questions. Their shopping cart and checkout processes are simple and allow for easy purchasing.

Shipping and Returns

Folica.com offers tons of shipping options, including international and expedited services as well as the ability to choose the date and time of delivery. Deliveries come quickly, usually within five days, despite the estimated seven day delivery, and everything is well packaged to ensure there's no breaking or spilling in transit. Packing slips are clear and easy to understand and pre-printed return labels make returns easy.

Customer Support

Spanish and English call support is available 14 hours a day, seven days a week with knowledgeable representatives and holding times under a minute. Email responses come back speedily. Overall, representatives are helpful and nice to deal with.

About Folica

Folica.com is the destination for hair products, tools and expert tips on hair care and styling. Folica.com carries more than 5,000 products from premium brands and features more than 50,000 customer reviews.