STELLAService's take
Folica claims "It's all about the hair," but their customer service is so good that we wonder if it's not actually all about you, the customer. Delivery options are extensive and even let you pick the exact date and time you would like your shipment to arrive. We also appreciate how carefully packed orders are, making sure that no matter what happens in transit, there won't be any breaking, spilling or crushing. Returns are easy with instructions and pre-printed return labels in each box. And with agents taking calls every day at extended hours, it's easy to get in touch with a support agent.
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User Experience
Innovative site-organization lets you sort by hair type, hair problem and desired benefit of the hair product. Each product page has details, ingredients of the product, if it's a gel or balm, customer reviews (of which there are a lot) and a Q&A board for questions. Their shopping cart and checkout processes are simple and allow for easy purchasing.
Shipping and Returns
Folica.com offers tons of shipping options, including international and expedited services as well as the ability to choose the date and time of delivery. Deliveries come quickly, usually within five days, despite the estimated seven day delivery, and everything is well packaged to ensure there's no breaking or spilling in transit. Packing slips are clear and easy to understand and pre-printed return labels make returns easy.
Customer Support
Spanish and English call support is available 14 hours a day, seven days a week with knowledgeable representatives and holding times under a minute. Email responses come back speedily. Overall, representatives are helpful and nice to deal with.
About Folica
Folica.com is all about the hair. With over 6,000 hair products to choose from and 70,000 customer ratings and reviews, it easy to find the right products to make every day a great hair day. Folica.com carries a wide variety of hair care, hair applinaces and accessories, over 300 hair brands devoted to making hair look its best. Plus receive free shipping on orders over $50.00.
Customer Service Information
Contact Information
Company Address:
315 Madison Avenue
New York, NY 10017
Shipping Options
- Overnight shipping available
- Est. Delivery Time (Standard): 1 - 7 days
- International shipping available
- Shipping free with $50.00 order
Return Process
Generally 30 day window for refund or credit;
Outstanding areas
- User-friendly navigation
- In-depth product info
- Simple returns
- Fast standard delivery
Company Statement
At Folica.com, we want to provide our customers with the largest selection of hair products and the best customer service. Our customer service focuses on providing expert advice, resolving issues quickly, and delivering 100% satisfaction guaranteed. Our in-house Customer service can be reached via e-mail or telephone and is committed to resoliving each customer inquiry.