Fanatics - Fanatics.com Customer Service Ratings at STELLAService

STELLAService's take

For sports apparel, Fanatics.com offers the ultimate in fan-friendly service and customer experience. Their outstanding search feature helps you zero in on the exact jersey, shirt or hat that you want. Product pages offer lots of pictures of each item with good descriptions and even shipping and availability information. And speaking of shipping options, the flexible choices are outstanding and afford the opportunity to have your favorite player's jersey next day or on a specific date in the future. New items can be returned 365-days after purchase and peppy, well-equipped support staff seven days each week means Fanatics.com has you covered from the opening tip to the final buzzer.

User Experience

For a site with so many similar but specialized products, search is important, and Fanatics.com does a great job of making search easy and clear. Navigation is nice but could be a bit more streamlined. Product pages are outstanding with lengthy descri ptions and multiple pictures of each item, along with shipping and availabilityinformation. And in only four clicks, guest checkout and member checkout are both very quick. They also have a free Rewards Club that allows members to earn 10 percent back in Fan Cash™ (merchandise credit) for use toward future purchases and free shipping on all US orders over $75.

Shipping and Returns

Shipping options are great, especially the flat rate, three-day shipping for $4.99 to anywhere in the continental US. Most orders ship within one business day, delivery times are fast, packaging is good and returns are simple. Each box comes with a pre-paid sticky label for returns and a 365-day, no questions asked return policy for items in new condition, making returns even easier.

Customer Support

Seven days a week, call and email support are easy to find. Hold times are under ten seconds (really) and staff is supremely helpful and knowledgeable. Email replies are effective and professional.

About Fanatics

Fanatics.com offers an Endless Assortment of merchandise for all major colleges and NFL teams, as well as merchandise for MLB, NBA, NASCAR, NHL, MMA, and more. Their unique team and league licensed products range from kids' jerseys, women's jewelry, men's hats and infant accessories, and total more than 200,000 items for over 600 teams. They have something for every size fan and a variety of customized products are also available. Fanatics.com proudly offers the best brands, including Nike, Reebok, adidas, New Era, Antigua, Under Armour, Majestic, Mitchell & Ness, Russell, Champion, and more. Fanatics also operates many other popular sites such as FootballFanatics.com and CollegeFootballStore.com. Fanatics also has a free Rewards Club offering ten percent back in merchandise credit on every purchase, dedicated member telephone number and free shipping on orders over $75. The Club is free to join — learn more here.