endless - Endless.com Customer Service Ratings at STELLAService

STELLAService's take

Endless.com has a huge range of shoes, handbags and apparel but when they say "Shoes and more..." we're convinced their referring to the excellent customer service. Beginning with a clear, easy navigation experience and a well organized search feature, you'll be e-window shopping before you know it. Individual product pages offer tons of information, and we especially like how the "How it Fits" section makes you feel like you've tried the shoe on yourself. Smart checkout remembers previous shoppers and sends you on your way quickly. All boxes arrive quickly and are smartly packed with good information about products and returns. Speaking of returns, you can't beat a 365 day, no-questions-asked return policy. Add in excellent phone and email customer support 24/7 and you'll see why STELLAService awarded Endless.com their "Excellent" seal for customer service.

User Experience

Site layout, search and navigation features at Endless.com all get top marks here. Product pages have great information. Impressive "Overview" and "How it Fits" sections for shoes will make you forget the urge to try them on. Their shopping cart is clean and easy to understand and smart checkout remembers you if you've been before, making it a piece of cake.

Shipping and Returns

Shipping and delivery are as customer friendly as possible with lots of shipping options. One to two days is standard, thus providing an extremely fast standard delivery. Packaging is very efficient and packing slips have all the good information you need on them. Returns are just as easy as shipping too; all boxes come with printable pre-paid return labels and a 365 day, no questions asked return policy.

Customer Support

Seven days a week, 24 hours a day, if there's a problem, just call or email to contact one of Endless.com's excellent customer service representatives. Holding times for calls are less than three minutes and representatives are genial, smart and well equipped to help out. Emails are a pleasure as well, usually arriving back in your inbox in just a few hours. Responses via email are just as helpful and accommodating as those you'll get from phone agents, so be confident that you're issue will be solved.

About endless

Endless.com is an exciting new destination for shoes and handbags dedicated to providing the best prices, selection, and overall experiencecustomers will find online. To put it simply-they LOVE shoes and accessories. Endless.com has created a unique store that offers customers the ability to find what they want easily and quickly, and with their free overnight shipping, free return shipping, price guarantee, and 365-day returns window, they offer customers a no-risk opportunity to try them out.