Eddie Bauer - EddieBauer.com Customer Service Ratings at STELLAService

STELLAService's take

EddieBauer.com knocks the basics of customer service out of the park. Their site is organized, well designed and simple to cruise through while their social media presence is genuine and active. Their shipments are attractive and come in a nice resealable bag. Outstanding customer support representatives on phone and email are available around the clock every day to help with questions or issues. But what we like most, and you will too, is their 100% satisfaction guarantee complete with refund and return process that takes no time.

User Experience

EddieBauer.com is attractive and well organized and search features are very effective and helpful. Product pages carry a lot of good information with really nice pictures and useful suggestions for similar products. Additionally, they have a few active blogs that comment on everything from sales to fashion trends.

Shipping and Returns

Eddie Bauer offers a 100% satisfaction guarantee that allows returns with no time-limit for a full refund. That's tough to beat. Making it all easier, orders are well packaged in resealable bags and include detailed packing slips complete with simple return instructions and a pre-paid return label. Did we mention the awesome 100% satisfaction guarantee?

Customer Support

This is what good customer support looks like. Calls and emails are taken 24/7 from staff that are outgoing and equipped. And it's fast too. You won't have to wait long when you call in, and email responses come back in a snap. Answers are always thorough and helpful, regardless of the question.

About Eddie Bauer

Eddie Bauer is an outdoor brand that offers signature outerwear; men's and women's clothing, gear and accessories; and world-class mountaineering gear. All built to one standard-to be the best. The Eddie Bauer creed is to give customers such outstanding quality, value, service and guarantee that they may be worthy of customers' high esteem.