Eastern Mountain Sports - EMS.com Customer Service Ratings at STELLAService

STELLAService's take

We apologize in advance for using a tired cliche, but Easter Mountain Sports (EMS) seems to have cornered the market on making happy campers. Over the years, they've built a reputation on quality products and elite customer service. The company's web site is simple yet elegant, offering customers with an easy to use platform to learn about their favorite products. EMS also offers a very knowledgeable support staff who are passionate about the outdoors and willing to resolve any issue you may have. On top of it all, EMS provides a hassle free 365 day return policy if the product doesn't quite work out. It's hard to go wrong with EMS.

User Experience

EMS.com is supremely easy to use with impressively detailed product descriptions that will satisfy even the most serious outdoorsman. Customer reviews are both helpful and abundant and shoppers will love the organized shopping cart and an amazingly easy checkout in only two-clicks.

Shipping and Returns

EMS orders are shipped out quickly, so you can get outside with your new gear as soon as possible. If you'd like to follow the progress of your shipment, orders are easy to track and arrive well packaged with good packing slips and clear, easy return instructions. Making it even easier, boxes come with a pre-printed return label and EMS promises to refund any returns at any time, no questions asked.

Customer Support

Bluntly put, call and email support are both pretty awesome and you may come away with the feeling that this company is obsessed with customer service. Always peppy and happy to help, any agent you deal with will be totally accommodating, taking their time to be as helpful and effective as possible. Don't count on waiting on hold when calling and look for email responses to come back quickly.

About Eastern Mountain Sports

No matter what your favorite outdoor activity is, Eastern Mountain Sports has the gear, apparel, and advice you can depend on all 100% guaranteed to perform. In addition to top national brands, they're especially proud to offer their own Eastern Mountain Sports brand of apparel, outerwear, and outdoor gear. Designed to perform in the unforgiving, ever-changing weather of New England, if it works for their company there, it will work for customers anywhere.