Drs. Foster & Smith Pet Supplies - DrsFosterSmith.com Customer Service Ratings at STELLAService

STELLAService's take

Doctors Foster & Smith reward pet owners with a 100% satisfaction guarantee - after all, you've been house-trained for years. DFS offers a return policy with a 100% satisfaction guarantee. In addition to a professional and knowledgeable support staff, DrsFostersSmith.com provides a free video center, articles and an educational site (PetEducation.com) to help educate shoppers on specific animal issues. On top of it all, the Doctors Foster & Smith's support staff is empowered to resolve customer issues quickly and effectively. They also own and manage FosterAndSmithAquatics.com, and LiveAquaria.com, both of which also proudly display STELLAService's Excellent seal. There is no doubt that animal lovers know how to pamper their pets. Drs. Foster & Smith takes a similar approach with its customers.

User Experience

Doctors Foster and Smith offer a great homepage with many navigational options. We love the product pages that open serious dialogues with the customers. These are the same types of conversations that are carried over to their extensive social media profiles. Unlike a lot of sites, though, their conversation with customers seems to be genuine, not just another marketing platform. Product pages are great, giving detail, related articles, FAQ's and testimonials for every product. 'How-to' videos on the site are good, like, "How to clean your dog's ears." They offer speedy purchasing as well; with just three clicks, checkout is faster than a greyhound after a squirrel.

Shipping and Returns

Docters Foster and Smith's tagline is "Because we're vets, we love pets," but their love of customers may be giving their love of a pets a run for it's money. Shipping is processed same or next day and all boxes include pre-printed sticky return labels. The real treat is the 100% satisfaction guarantee & 365-day, no questions asked return policy.

Customer Support

If there's one thing that every pet owner would love, it's extended support hours, from an authority, seven days a week. Doctors Foster and Smith nail it with phone, email and live chat 18 hours a day. Callers will experience almost no call time and will be greeted by friendly, peppy and supremely helpful staff who can tackle anything from product recommendations and advice to return logistic questions. Live chat takes seconds to connect and help is just as effective once connected. Emails are personal, specific and helpful, typically coming back speedily. Whether you have fish, cats, birds or man's best friend, rest assured that with DrsFosterandSmith.com, you're getting man's best customer service.

About Drs. Foster & Smith Pet Supplies

Drs. Foster & Smith Pet Supplies is the largest pet supply cataloger in the nation. By providing the tools and know how to perform simple procedures and preventive healthcare measures - like dental care, vaccinations, and diet management - customers save money and pets receive consistent care when they need it.