Diapers - Diapers.com Customer Service Ratings at STELLAService

STELLAService's take

Shopping at Diapers.com is such a pleasure that it may soon have you wishing you could get everything, not just all things baby, at this outstanding e-retailer. The company's mission is to offer the lowest prices moms and dads will find online, along with the convenience of fast, free shipping and the best customer service around. Standing behind this mission, Diapers.com has made it easy for customers to contact them by phone or Web 24 hours a day, seven days a week. Their website is intuitive and easy to use, and the ease of their returns process is nearly unrivaled. Speaking of unrivaled, it's hard to argue with a return policy that offers a 100% satisfaction guarantee and a 365-day, no questions asked return window. Commitment to customer service shows in every aspect of their consumer experience and is one of the reasons they received the "Elite" rating, our highest possible.

User Experience

Supremely easy to navigate and search, Diapers.com has clearly put a lot of thought into the user-experience of their site. Aiming to make shopping as easy as possible for new parents, their huge inventory is very organized. Throughout their site, you'll see them explicitly asking for feedback from customers. Their dialogue with customers is top-of-the-line, just ask one of their 4,000 followers on Twitter. Individual product pages on Diapers.com are thorough, attractive and informative. Diapers.com's shopping cart is clear and easy to use while checkout in three clicks is about as fast as it gets.

Shipping and Returns

All domestic shipments are quoted at "Two-Day" delivery, but they almost always beat their own estimate. Delivery options abound and Diapers.com's same day delivery is terrific and reliable. Diapers' in-box service delivers as well, with great packaging and a nice packaging slip. All products come with a 100% satisfaction guarantee and a 365-day, no questions asked return policy.

Customer Support

The words "business hours" don't really apply to new parents and Diapers.com knows this. That's why they offer 24/7 call and email support that's fast and efficient. Callers encounter little to no hold time and among the best customer service agents you can find. We'll spare you the superlatives, but words like accommodating, helpful and caring only cover the basics with their customer representatives. Email responses come back usually within two or three hours and are very helpful and friendly.

About Diapers

Diapers.com is the nation's largest online retailer specializing in baby care products. It offers the widest online selection of baby necessities, plus the convenience of fast, free shipping, great values for its customers and the best customer service around. The company continues to grow exponentially, thanks to an ever-expanding brigade of 200,000 happy moms and dads who cheerfully spread the word on where to find "the best deal on diapers and more."