It wasn't all that long ago that people were nervous about buying jewelry and gems online, but Diamond Nexus Labs (DNL) and their excellent customer service is changing that quickly. Their friendly support staff is ready to assist seven days a week via phone, email or live chat and could not be more accommodating or knowledgeable. All shipments are free and delivery is speedy throughout the United States and we love that all boxes come elegantly tied in white ribbon. With interesting and fun product descriptions and engaging Twitter, Facebook and blog presences, DNL understands that its top quality service will continue to set them apart.
Colorful language and good product descriptions make daimondnexuslabs.com fun to read through while videos for most products make description pages equally informative. Diamondnexuslabs.com participates heavily on social networking with very active Twitter and Facebook pages and clearly marked links to their blog. Certainly, there's an exciting back and forth with the customer here. DiamondNexusLabs offers standard checkout and payment options that are easy and accommodating.
Shipping and Returns
All orders ship free from Diamond Nexus Labs, and return instructions are posted online. Products are beautifully packaged in white boxes with nice bows, making orders feel even that much more special.
Phone and email support are available seven days a week at extended hours and live chat online is available weekdays. Hold times are very brief, if at all, and staffers are friendly, knowledgeable and supremely helpful. Emails will typically come back within 24 hours and usually go above and beyond the call of duty with extensive information and genuine care taken. Live chat is equally as helpful once connected.
About Diamond Nexus Labs
At Diamond Nexus, they believe smart consumers should enjoy the beauty of a mined diamond without the exorbitant price tag. Their superb quality diamond simulants and synthetic rubies, emeralds, and sapphires rival their mined counterparts at a fraction of the cost.
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Customer Service Information
Call Support Hours:
M - F: 8:00 AM - 10:00 PM CST
Sat.: 8:00 AM - 10:00 PM
Sun.: 8:00 AM - 10:00 PM
5050 West Ashland Way
Franklin, WI 53132
- Overnight shipping available
- Est. Delivery Time (Standard): 8 - 10 days
- International shipping available
- Shipping cutoff time: 2:00 PM CST for Overnight / Next Day, Two Day, Standard Shipping
Generally 30 day window for refund or credit; Pre-paid return label in package
- Active in social media
- Helpful live chat support
- Fast, free shipping
- Minimal hold times
Our mission is simple. We like to believe we are in the position of rewarding our consumer's intelligence. Why pay thousands more than you need to when you can buy a product with the same "WOW" factor as a mined diamond, a product that will, like a diamond, last forever and be passed down through generations, all for a fraction of the cost and with no environmental harm?