Dell - Dell.com Customer Service Ratings at STELLAService

STELLAService's take

You're about to get a Dell, and it's going to be an excellent customer experience from beginning to end. Dell excels at having an open conversation with their customers through Facebook, Twitter and their interesting blog. But joining the conversation may not even be necessary as their product pages are so exhaustive that answers are easy to find. Exact specifications, measurements and good photos accompany each product page. For shipping, they offer great options world-wide and products are always well and safely packed, ensuring your new computer arrives unharmed. Should you need it, customer representatives are supremely easy to get in touch with and are quite helpful.

User Experience

Dell's site is very easy to use and navigate and features outstanding product pages packed with details, measurements and specifications. Customer reviews are serious and very helpful for anyone who is weighing the pros and cons of one of Dell's products. In addition to their simple-to-use site, Dell also has an expansive social media presence with several active Twitter feeds and a few Facebook pages as well as their own interesting blog. There is a lot of back and forth with the customer, which is always a good thing.

Shipping and Returns

When getting a new computer, people often can't wait to start using it. Knowing this, Dell offers plentiful shipping options for both domestic and international shipments. Expedited options are available everywhere so it's easy to get your new computer ASAP. Delivery is smooth and packaging is efficient and appropriate. Returns, if necessary, are easy and processed rapidly so refunds can happen fast.

Customer Support

If you need support, Dell makes it easy with phone, email and live chat agents all at your disposal. Phone help is offered 17 hours a day, seven days a week in both English and Spanish. Also, Dell's "click-to-call" feature allows you to skip the wait and have them call you back. Overall, call support is helpful and friendly. Dell makes sure to respond to all emails they receive and live chat is quick, helpful, and clear.

About Dell

For more than 26 years, Dell has empowered countries, communities, customers and people everywhere to use technology to realize their dreams. Customers trust Dell to deliver technology solutions that help them do and achieve more, whether they're at home, work, school or anywhere in their world.