DSW - DSW.com Customer Service Ratings at STELLAService

STELLAService's take

DSW.com is committed to serving its fashion forward customer base through top quality customer support. From its easy to use web site to the abundant information it provides on each product, the company has created a smooth online experience. DSW also makes returning products hassle free, providing a pre-paid shipping label in each package as well as offering free exchanges. Deals, news and information are constantly streaming on their active Twitter feed. And on top of it all, the company's customer support staff is a pleasure to chat with on the phone.

User Experience

DSW.com delivers just what you'd want from an online shoe-store. Tons of picture, loads of information about model and sizing and heaps of user reviews. On top of this, they offer lots of payment options and a quick checkout in only four clicks. For deals, news and customer interaction, check out their Twitter account that has over 18,000 devoted followers.

Shipping and Returns

Shipping and returns are as simple as putting on flip flops with DSW.com. Rewards members get free shipping and packages often arrive several days before their estimated delivery date. In-box service isn't forgotten either with a personal thank you card, attractive packaging and a pre-printed sticky return label included.

Customer Support

Email support and phone support are both available six days a week at extended hours. Return emails usually come back promptly and are specific, personal and helpful. Phone service is also solid with well equipped and generally friendly representatives.

About DSW

With over 300 stores and an e-commerce site, DSW is the place for shoe lovers. Their inventory is filled with a breathtaking assortment of women's and men's designer dress, casual, and athletic shoes. From laid-back to sleek and chic, there are styles for everyone. You'll find your favorite brands at great prices every day.