Cymax Stores - CymaxStores.com Customer Service Ratings at STELLAService

STELLAService's take

CymaxStores.com is very customer friendly, but they really shine in a few specific areas. Their product description pages are fantastic, with all kinds of product information and a Q&A board for any product questions. Their payment options are as accommodating as it gets and their shipping times are quick. We really love their "White Glove" shipping that includes installation and set up help. If you still have questions or concerns, the CymaxStores representatives are supremely energetic and tireless in their efforts to help you get the answers you need. CymaxStores.com sells almost anything you can think of from children's toys to office furniture which makes their "Excellent" rating from STELLAService even more impressive.

User Experience

The CymaxStores.com homepage, along with their product pages, is well designed and simple to cruise. Product descriptions are detailed, customer reviews are very helpful, and each page has a Q&A board for questions that you might have. Lots of payment options and a great order-review page ensures that you're buying exactly what you want with little hassle.

Shipping and Returns

CymaxStores is a drop-ship company, meaning different items you purchase may be shipped from different warehouses around the world. Their "White Glove" shipping means that they not only deliver your order, but also help with installation and set up as well. Return instructions can easily be found on Cymax's website to clear up any confusion.

Customer Support

CymaxStores.com offers call and email support for extended hours on weekdays and it's fantastic. Call support representatives will consistently wow you with their energy and willingness to go above and beyond to help the customer. Hold times vary a bit, but are usually under a minute and half. CymaxStores.com always respond to emails with direct and easy to understand responses.

About Cymax Stores

As one of the fastest growing e-tailers with more than 100 specialty online stores, CymaxStores.com has one of the largest selections of products on the web. Their browsing features make it easy to find exactly what you want among hundreds of choices with only a few quick clicks.