Crutchfield - Crutchfield.com Customer Service Ratings at STELLAService

STELLAService's take

Crutchfield delivers on its #1 priority - providing excellent customer support. Its business model is built on the concept of educating customers about electronics and providing them with the tools to make the most of their purchases. With an experienced and knowledgeable sales and support staff, and an active online community focused on issue resolution, Crutchfield is a perfect example of how customer-focused Internet retailers can succeed and prosper.

User Experience

Crutchfield's site really hits it out of the park. Utterly intuitive to use and navigate with a terrific array of photos and videos for products - each with info that is beyond thorough. In addition, Crutchfield has one of the most robust social media presences that we've seen. Checkout is quick and easy, as they take a ton of different payment options.

Shipping and Returns

Lots of shipping options, packages arrive very quickly, very comprehensive packing slip, they also use eco-friendly packing peanuts. Crutchfield has a 60 day cash back policy, and they process returns very quickly.

Customer Support

Phone, email, and live chat 16 hours per day, 7 days per week in English and Spanish. You'll rarely wait when you call in or click for live chat, and emails are responded to in a prompt fashion. Support team for all three are thorough, passionate, and eager to help until the problem is absolutely solved. All around great customer service.

About Crutchfield

Crutchfield Corporation is one of the nation's leading catalog and Internet retailers of consumer electronics products. Since its introduction in 1974, the Crutchfield catalog has been a respected authority on car and home entertainment products, winning many awards for quality, design, and usefulness.