Coldwater Creek - ColdwaterCreek.com Customer Service Ratings at STELLAService

STELLAService's take

Coldwater Creek provides an outstanding online customer experience from beginning to end. The site is clear and logical and all product pages have lots of information, photos, 360 degree views and even product video demonstrations. Checkout is a breeze and most orders ship within 24 hours of order placement. Each box comes with a great packing slip, a pre-printed return label and even the address of the nearest Coldwater Creek retail store, which will also accept any returns. For live support, phone agents take calls 21 hours a day in English and Spanish. With nearly no hold time, connecting with the friendly and knowledgeable support staff is both fast and easy. Email and live chat assistance are also available if needed. See, it's true, Coldwater Creek has you covered from beginning to end.

User Experience

Navigation is easy on this logical and organized site and detailed product information, with good photos and product videos make it easy to see how well a dress hangs or how a fabric moves. Gifting options are also excellent and include the ability to include a handwritten note.

Shipping and Returns

Products usually ship within 24 hours from when you placed the order, and they generally arrive before the expected delivery date that ColdWaterCreek gives you. Shipping options are standard and packing slips are good, with plenty of info. Returns are very easy, as they give you pre-printed return labels, allow for in-store returns, and even give you the address of the Cold Water Creek store nearest to you.

Customer Support

Call, email, and live chat support 21 hours per day, 7 days per week. Call and email support are offered in Spanish while live chat is only offered in English. There's nearly no hold time for callers, and call support is supremely friendly, knowledgeable, and helpful. Email responses arrive back posthaste and call support responses are stellar.

About Coldwater Creek

Coldwater Creek began in 1984 as a home business with one phone, an extra-long cord, a closet stuffed with merchandise and a fierce determination to set new standards for mail order service. Today Coldwater Creek is a leading specialty retailer of women's apparel, gifts, jewelry and accessories.