About Charlotte Russe

Charlotte Russe Holding is sweet on women's clothing. The mall-based retailer operates about 500 Charlotte Russe clothing stores in some 45 US states and Puerto Rico. The stores (averaging 7,100 sq. ft.) offer value-priced established and trendy fashions for women in their twenties and teens. Most merchandise carries the company's proprietary labels (Charlotte Russe, Refuge, and blu Chic). The company shut down its struggling 64-store Rampage chain in 2006, converting several locations to Charlotte Russe stores. Charlotte Russe Holding went public in 1999. The company was taken private in 2009, when investment firm Advent International acquired Charlotte Russe.

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Customer Service Information

Contact Information

866-896-7568

Call Support Hours:
(24/7)

Company Address:

150 Omicron Court

Shepherdsville, KY 40165

Shipping Options

  • Overnight shipping available
  • Est. Delivery Time (Standard): 3 - 6 days
  • Shipping cutoff time: 12:00 PM EST for 2nd Day Shipping

Return Process

Generally 30 days for refund or credit;

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Status: Rated

Awarded May, 2011

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Outstanding areas

  • Speedy shipping
  • 24/7 call support
  • Active social media