Casual Male XL - CasualMale.com Customer Service Ratings at STELLAService

STELLAService's take

Despite the name, there's nothing lackadaisical about Casual Male's approach to customer service. Their website makes a slew of styles, brands and accessories easy to pick through, search and buy. Shipping is flexible and easy and in-box materials are among the best we've seen, with pre-printed return forms, sticky labels and packaging slips all neatly folded inside. Casualmale.com honors a terrific 90-day return policy so you can be "casual" about all mail-in returns, or just take items back to one of their store locations. For personal support, they offer extended hour phone agents seven days a week along with quick email responses that most often come in the same day.

User Experience

Navigation and site organization are good and the search feature makes it easy to look through the giant selection at CasualMale.com. We like that they list dates when out-of-stock products will be back in stock. Additionally, Casual Male has active Twitter and Facebook accounts that make it even easier to follow new arrivals and store information.

Shipping and Returns

For packaging and delivery, it's hard to beat Casual Male. Packages come with lots of paper, but it's all important - one packing slip, a return form, a UPS prepaid sticky label, a "rate our performance" card and even a free sample of a different product. Shipping and returns are easy to understand and the 90-day return policy means you can take your time getting to the post office.

Customer Support

In addition to their website, Casual Male offers extended daily phone hours, snappily returned email support and store locations in many US cities. Representatives, once reached, are chipper, helpful and genuinely caring.

About Casual Male XL

Casual Male makes shopping easy for the big and tall man. They offer hard to find sizes in a wide variety of basic casual wear and sportswear in a user-friendly store format. The company understands the needs of the big and tall man and provide not only the wide range of sizes he desires but also knowledgeable, friendly staff.