Cabela's - Cabelas.com Customer Service Ratings at STELLAService

STELLAService's take

Cabela's started in 1961 with the philosophy that the customer is number one. Today that ideal still rings true. Cabelas.com boasts 24/7 call support along with knowledgeable customer service representatives via their live chat feature. Can't wait for your Cabela's purchase to be delivered? Cabela's makes use of its many retail locations, offering customers the option to pick up their product in-store. On top of it all, Cabela's provides an easy to use Q&A forum for customers to quickly review answers to their questions.

User Experience

Cabelas.com sells a ton of different products, but makes it fast and easy to sort through them all. Navigating their site is a cinch, and the product pages include pictures, in depth descriptions, customer reviews, and information on whether or not each product can be purchased online, or picked up at a brick and mortar Cabela's store. Checkout is clear and straightforward, and Cabelas.com accepts a number of different payment options.

Shipping and Returns

Cabela's offers customers free in-store pick ups as well as a range of shipping options. Delivery is very fast (often faster than the expected arrival date that Cabela's gives you,) and all packages include pre-paid adhesive return labels. Returns are quick and easy, with a nice, long 90 return policy.

Customer Support

With 24/7 call and email support, and live chat available 16 hours per day, 7 days per week (all three are available in Spanish and English,) getting in touch with Cabela's isn't a problem. Cabela's also has Q&A forums available in case you don't feel like calling, emailing, or chatting to get your question answered. Phone calls and live chats are answered by a live person almost instantly, and email responses from Cabela's never seem to take long. If the first person that you talk to can't answer your question, they are always quick and gracious about transferring you to a specialist who can.

About Cabela's

Since the Company's founding in 1961, Cabela's has grown to become one of the most well-known outdoor recreation brands in the world, and has long been recognized as the World's Foremost Outfitter. Through Cabela's growing number of retail stores and its well-established direct business, it offers a wide and distinctive selection of high-quality outdoor products at competitive prices while providing superior customer service.