CVS - CVS.com Customer Service Ratings at STELLAService

STELLAService's take

Don't have time to run to the pharmacy? No problem, CVS.com has you covered. Their extensive product selection is easy to shop through all done via their good site navigation and product information pages. Checkout is really quick and they accept tons of different payment options. We really liked the ability to check order history, in case you just need to re-stock on supplies that are running low. Shipping is just as easy as shopping in-store, as most orders arrived before their estimated arrival date. Returns can be mailed back or simply brought back to any CVS store. Phone support is available seven days a week, 17 hours a day and email responses are snappy. As if this weren't enough, CVS backs everything with a 100% satisfaction guarantee.

User Experience

Smart navigation and productive search make it pretty easy to find exactly what you're looking for at CVS.com. The site has detailed product information and at least a few photos for every product. Checkout is super easy and they accept a ton of payment options. We really love that the website allows you to check order history, in case you'd like to repeat a previous order.

Shipping and Returns

Orders almost always arrive before the expected delivery date that CVS quotes and shipping materials often include a free sample of another product. Returns are terrific as they can be mailed back or returned/exchanged at any CVS store. Returns are this easy because at the end of the day, it's all backed by a 100% Satisfaction Guarantee.

Customer Support

Phone support is available 17 hours a day, seven days a week in both English and Spanish. Once an agent is reached, they're highly accommodating, helpful and well informed. Email help is very fast and with quality of responses arriving quickly.

About CVS

CVS Pharmacy is one of the nation's leading retail pharmacies. They are the retail division of CVS Caremark, the #1 provider of prescriptions in the U.S. and the nation's only fully integrated pharmacy health care company. CVS provides expert care and innovative solutions in pharmacy and health care that are effective and easy for customers.