CSN Stores - CSNStores.com Customer Service Ratings at STELLAService

STELLAService's take

CSN Stores is a conglomeration of over 200 online stores, all of which are identical - except for the products that they sell. We love the idea of uniting so many manufacturers under the umbrella of great customer service. CSNStores.com has set an excellent example for its fleet of websites across its network. The company's tag line, "shop easy," rings true, as their website is intuitive and their customer support is solid. Moreover, their support staff is empowered to resolve any issue that comes its way, giving customers confidence that if a problem occurs, it will be resolved quickly. CSNStores.com has certainly earned its reputation for delivering top quality service.

User Experience

With a clean, easy to use and understand website layout, navigation is simple. Once you begin to browse specific products, each of their pages are detailed and straight forward. Product pages include manufacturer overview, detailed specifications and shipping information. On top of it all, checkout is a breeze and can be done in only three quick clicks (not to mention the extensive payment options).

Shipping and Returns

All orders ship the following business day and include order confirmation and shipping notification emails. Orders arrive quickly and contain manufacturer packing slips. CSNStores.com offers 30 days to return products so there's ample time to figure out if it's the right product for you or not.

Customer Support

Phone and email support are available at extended hours Monday through Saturday. Hold times are short which means you'll get a capable phone rep without wasting any time. Email responses are consistently thorough and provide all the right information to be helpful.

About CSN Stores

Since 2002, CSN Stores has been delivering affordable, high-quality home goods direct to your door. Whether you're looking for furniture, dinnerware, decorations, lighting, cribs, rugs, or anything else -- CSN has got you covered. CSN Stores offers one of the largest product selections on the Web, backed by a knowledgable and caring, college-educated customer support staff.