Brooks Brothers - BrooksBrothers.com Customer Service Ratings at STELLAService

STELLAService's take

Like their dress-shirts, Brooksbrothers.com is classic and clean with sharp lines and a timeless look. Site navigation couldn't be easier in English or Japanese and an awesome product review feature gives a little extra flare to already solid product information pages. Brooks Brothers offers complimentary gift wrapping and free shipping for orders over $100. Customer support representatives take calls seven days a week from 7:00am to midnight (8:00am to midnight on weekends) in English and Spanish, so you can call for help after work or over the weekend. If email is easier, their email staff is accommodating with short but informative responses and a quick turnaround time. On top of all this, they honor an incredible 365-day cash-back return policy. Brooks Brothers is known for a high standard of quality and style and it's good to see that their customer service meets the same high standard.

User Experience

Right in step with the smart, clean aesthetic of their clothes, Brooksbrothers.com is organized, intuitive and easy on the eyes. Browsing is available in English or Japanese and we love the complimentary gift wrapping option. Another highlight is the cool product review feature. Specials and promotions are easy to find but aren't plastered over every page. Definitely customer and eye friendly.

Shipping and Returns

Brooks Brothers wants to make sure your clothes are how you'd like them, so they offer free exchanges and a terrific one year cash-back return window. Orders over $100 ship free and quickly. Boxes are beautifully packed and good packing slips are included.

Customer Support

Extended phone hours make reaching a representative convenient and simple. Whenever you call, hold times are quick or non existent and the customer support staff is well equipped in both English and Spanish. Email responses are fast, helpful, and straight to the point. This is customer support done right.

About Brooks Brothers

In 1818, Henry Sands Brooks founded Brooks Brothers, the first ready-to-wear fashion emporium in America. Since then, the company has become an institution that has shaped the American style of dress through fashion innovation, fine quality, personal service, and exceptional value in their products. Their mission remains the same today as when Henry Sands Brooks first wrote it: To make and deal only in merchandise of the best quality, to sell it at a fair profit only and to deal only with people who seek and are capable of appreciating such merchandise.