Bose - Bose.com Customer Service Ratings at STELLAService

STELLAService's take

Quality and Bose go hand in hand, so it's no surprise that their customer support is just as good as their product line. Extensive and detailed product information, complete with 360 degree views and videos of most products make shopping clear and question free. Select products ship free and all are well packaged to ensure product safety. Phone support in English and Spanish is offered seven days a week from 7:00am to 2:00am, making it easy to get answers after a morning jog or during a late-night party. Staff is supremely well trained and can talk audio at even the most technical levels. And if needed, returns are really simple and everything is covered under their 30-day risk free program.

User Experience

Intuitive drop-down menus and a clean, streamlined site make for a relaxing shopping experience. Product information is outstanding with good photos, 360 degree product views and videos for most pages. The checkout confirmation page is sleek and sharp, just like Bose's products.

Shipping and Returns

Knowing their sound products are serious and their consumers are serious about sound, Bose packs their boxes very well, ensuring they arrive safe and sound, no matter what. And returns, if needed, couldn't be easier as they offer a 30-day risk free program.

Customer Support

On the surface, Bose's English and Spanish phone support seven days a week is impressive, as are their live-chat and email support programs. What takes them to the next level are the quality of the people working in customer support. Audiophiles through and through, agents are capable of answering all questions and issues from the most basic to the most complex. Customer support like this makes our collective heart swell.

About Bose

Bose Corporation was founded in 1964 by then Massachusetts Institute of Technology Professor Dr. Amar G. Bose. Four decades later, the original philosophies and founding principles have not changed. They've taken our commitment and our passion for innovation and applied them to developing unique sound solutions. From their flagship 901 speakers to the new innovations of 2009, Bose aims to meet virtually any audio challenge in any application.