Bluefly - Bluefly.com Customer Service Ratings at STELLAService

STELLAService's take

Bluefly has been committed to providing top quality service to its customers since it began in 1998. The web site is simple to use with an exceptionally easy checkout process as well as a searchable help section. The customer service staff is also genuine in their assistance, comforting customers who may have an issue. With its claim of being the "ultimate hook-up for the fashion obsessed", Bluefly has a value proposition that is hard to beat for shoppers looking for top designer brands.

User Experience

Bluefly.com is very well designed and easy to use. Browsing is easy, and each product page is full of pictures, descriptions, customer reviews, and a Q&A message board for questions that you may have about that specific product. The shopping cart is clean and informative, and the checkout process is quick and pain-free (only 4 clicks of the mouse for members.) They also accept a bunch of different payment options, just to make your life easier. It's also worth noting that Bluefly is quite a social company with a very active blog, Twitter feed, and Facebook page.

Shipping and Returns

Bluefly's shipping policy is very clearly laid out on their website, and they offer customers a number of different shipping options. Their products arrive well within Bluefly's estimated arrival date, and orders arrive in very nice presentation that makes it feel like you've sent yourself a present. Return instructions are always included with your shipment, and pre-addressed return labels can be printed off of Bluefly.com should you need to return your item.

Customer Support

Customers in need of help can call Bluefly 7 days per week, reference their website's extensive (and search-able) help section, or take advantage of the live chat window that pops up as soon as you begin browsing, just to see if you need anything. The customer support representatives are genuine, down to earth, and happy to help. Be it through the phone, email, or live chat, the customer support team is quick to respond, and very knowledgeable and thorough in their answers.

About Bluefly

Bluefly.com is the ultimate hook-up for discount designer clothes, bags, shoes, jewelry and more from brands like Prada, Fendi, Gucci and Ralph Lauren.