Blockbuster - Blockbuster.com Customer Service Ratings at STELLAService

STELLAService's take

Blockbuster makes it easy to get movies from both your computer and mobile phone. Their site is easy to navigate and provides searching with tons of narrowing options. New releases are publicized well and most movies have embedded trailers while games have high quality demos. Their mobile app is supremely helpful offering the same amount of information as their website. A well-kept blog and Twitter account keep customers in the know on the latest releases and deals. In addition, Blockbuster.com makes support options super convenient by offering Monday through Sunday phone, email and live-chat with competent representatives. Shipping is quick and straight forward six days a week. There are no limits on how long you can keep a movie but when you do, the free, pre-paid return envelope is very simple: just drop it in the mailbox.

User Experience

A great search feature with loads of narrowing options make it easy to find a specific movie, or get good recommendations on what to watch next. Blockbuster.com's active Twitter and Facebook accounts are terrific resources for movie news and new release information while their blog focusing on older movies has great entries and timely suggestions. Trailers for new releases, demos for games, and an outstanding mobile app make Blockbuster.com a totally user-friendly experience.

Shipping and Returns

Blockbuster.com's use of USPS allows for Saturday delivery and easy prepaid, reusable envelopes to make returns as easy as possible. Even better, Blockbuster doesn't limit the amount of time that DVD's can be kept, meaning you can watch your favorites over and over again as long as you'd like.

Customer Support

Blockbuster.com provide's exemplary support, whether it be through call, email or live chat. When you do reach out, their email replies are very speedy and professional, their phone hours are long, and their live-chat agents are adept. Expect good answers and a polite, helpful experience.

About Blockbuster

Blockbuster is transforming to give customers ultimate access to home entertainment. They're not just about brick and mortar stores anymore. Customers can use their by-mail subscription service, grab a video at a local kiosk or download a movie directly to their computer or entertainment device.