Bike Nashbar - BikeNashbar.com Customer Service Ratings at STELLAService

STELLAService's take

Bike Nashbar offers a wide array of cycling products on its easy to use web site. With one of the best return policies in the bikes customer category, the company provides a pre-paid return label in every package and accepts products that are more than a year old. Have a question about an item? The company's support staff is very knowledgeable and empowered to solve any issue in a speedy fashion.

User Experience

BikeNashBar.com has a huge selection of products, but makes it easy to sift through them to find the exact one that you are looking for. The website is easy to use from its homepage and search capabilities down to its shopping cart and checkout process. Each product page gives a detailed description of the product in addition to pictures, customer reviews, and a link to chat with a customer service representative if you have any questions about the product.

Shipping and Returns

BikeNashBar.com offers a variety of expedited shipping options, and sends both purchase and shipping confirmation emails to keep customers informed as to when their order will arrive. Shipments include very clear return instructions, and a pre-printed, pre-paid return label to make your life easier should you change your mind about the product. Returns are as easy and lenient as it gets, as BikeNashBar.com accepts returns for up to a year, and for a small restocking fee, will even accept returns on excessively used items after a year has passed.

Customer Support

Customer support is available on weekdays via phone, email and live chat. The customer support representatives are polite and understanding, and make sure that they have completely answered your question before they end the conversation. They answer phone calls and live chat requests very quickly and email answers are thorough and clear.

About Bike Nashbar

Bike Nashbar has always been about one thing: providing customers with the lowest prices in the world on cycling gear. For over 35 years, Bike Nashbar has been the place where cyclists go for great products at great prices. They're riders, too, and they search the world over for the best values on quality closeouts and inline merchandise. They're dead serious about their business and how they treat customers, but they're also not afraid to show their lighter side. Bike Nashbar mixes unyielding reliability with a touch of fun, and pride themselves on being the ultimate riding partner.